Returns and Refunds Policy

At Inside Care, we want you to be completely satisfied with your purchase. If for any reason you are not, we’re here to help. Please read our Returns and Refunds Policy carefully to understand your options for returning products and obtaining a refund.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

• Timeframe: You must initiate the return within 14 days of receiving your order.
• Product Condition: The product must be unused, unopened, and in the same condition that you received it. It must also be in its original packaging.
• Proof of Purchase: A valid proof of purchase, such as an order confirmation or receipt, is required for all returns.

2. Non-Returnable Items

Certain items are not eligible for return, including:

• Opened or used products
• Items purchased on clearance or sale
• Gift cards
• Customized or personalized items
• Any item not in its original condition, damaged, or missing parts for reasons not due to our error

3. How to Initiate a Return

To start a return, please contact us at info@InsideCareUSA.com with your order number and details of the product you wish to return. Our customer support team will provide you with return instructions and the address to which the item should be sent.

Please do not send your purchase back without prior authorization.

4. Return Shipping

• Customer Responsibility: Unless the return is due to a product defect or an error on our part, you are responsible for covering the cost of return shipping.
• Tracking: We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

5. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• Approval: If your return is approved, a refund will be issued to your original method of payment within 7-10 business days. Depending on your bank or card issuer, it may take additional time for the credit to appear in your account.
• Partial Refunds: In certain circumstances, only partial refunds may be granted (e.g., if the product is not in its original condition, damaged, or missing parts for reasons not due to our error).
• Non-Refundable Items: Shipping fees and any discount or promotional codes used at the time of purchase are non-refundable.

6. Exchanges

We only replace items if they are defective or damaged. If you need to exchange a defective item for the same one, please contact us at contact@InsideCareUSA.com for assistance. Once approved, we will ship a replacement product to you at no additional cost.

7. Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately at info@InsideCareUSA.com with photos of the damage or defect. We will arrange for a replacement or refund at no additional cost to you.

8. Late or Missing Refunds

If you haven’t received your refund within the expected timeframe, please:

• Check your bank account again.
• Contact your credit card company; it may take some time before your refund is officially posted.
• Contact your bank, as processing times vary.
  If you’ve done all of this and still have not received your refund, please contact us at info@InsideCareUSA.com

9. Sale Items

Only regular-priced items are eligible for a refund. Sale items are final and cannot be returned or refunded unless they are defective.

10. Changes to the Returns and Refunds Policy

Luminary Lab reserves the right to update or modify this Returns and Refunds Policy at any time. Any changes will be posted on this page, and the “Last Updated” date will be revised accordingly.

11. Contact Information

If you have any questions about our Returns and Refunds Policy, please contact us at:

Salus Lyfe
Email: info@InsideCareUSA.com